Refund policy

Last updated: [Aug 26, 2026]

We want customers to select the correct D-Flector product and be satisfied with their purchase. This policy applies to purchases made directly through d-flector.com and delivered within the United States.

Purchases made through a dealer or another retailer must normally be returned to the original seller under that seller’s return policy.

60-day money-back guarantee

Eligible products may be returned within 60 calendar days of delivery.

To qualify for a standard return, the product must be:

Unused and uninstalled
In resalable condition
Complete with all parts, brackets, fasteners, manuals and accessories
Returned in its original packaging where reasonably possible
Accompanied by the order number or other proof of purchase

Starting a return

Email sales@d-flector.com with:

Customer name
Order number
Product and model
Reason for return
Photographs showing the product’s condition
Photographs of the packaging, if applicable

If the return is approved, we will provide return instructions and the applicable return address.

Do not send returns to the Tampa contact address unless our support team specifically instructs you to do so.

Return shipping costs

For a change-of-mind, incorrect-size or compatibility return, the customer is responsible for return shipping and any applicable insurance.

If we shipped the wrong product, or the product arrived damaged or materially defective, D-Flector will provide an appropriate remedy and cover reasonable authorized return-shipping costs where a return is required.

Original shipping charges are not refundable, except where the return results from our error or applicable law requires otherwise.

Installed or used products

Products that have been installed, assembled, modified, damaged after delivery or used on the road are not eligible for a standard change-of-mind return.

If an installed or used product may be defective, submit a warranty claim instead of a standard return request.

Minor marks resulting from attempted installation may affect return eligibility. Contact us before installation if compatibility is uncertain.

Non-returnable items

Unless defective or required otherwise by applicable law, the following items are not eligible for change-of-mind returns:

Custom-made or specially modified products
Products marked final sale
Gift cards
Missing or incomplete kits
Replacement parts removed from sealed packaging
Products damaged by installation, misuse, improper packaging or return transit

Inspection and refunds

Returned products are inspected after receipt. We will notify the customer whether the return has been approved.

Approved refunds are issued to the original payment method within [5–10] business days after inspection. Banks and card issuers may require additional time to post the refund.

We may deduct the cost of missing components, avoidable damage or loss in value if permitted by applicable law. We will explain any proposed deduction.

Exchanges

The simplest way to exchange a product is to return the eligible original product and place a new order after the return is approved.

If the wrong model was ordered, contact us before returning it. Our team can help confirm boat and trailer compatibility.

Order cancellations

Contact us as soon as possible if an order needs to be canceled. Orders that have not entered fulfillment may be canceled for a full refund.

Once an order has shipped, it cannot be canceled and must follow the return process. Shipping charges may apply.

Consumer rights

This policy is in addition to any rights and remedies that cannot legally be excluded under applicable federal or state law.

Contact

D-Flector Stone Guards North America
Maxwell & Higgs North America Inc.
Email: sales@d-flector.com
Phone: +1 (385) 560-6792