Shipping policy

Last updated: [Aug 26, 2026]

This Shipping Policy applies to orders placed through D-Flector Stone Guards USA at d-flector.com and shipped to addresses in the United States.

Order processing

Orders are normally processed within [1–3] business days, excluding weekends and U.S. federal holidays. Orders placed after 2:00 p.m. Eastern Time (ET) begin processing on the following business day.

Processing times may be longer during holidays, promotions, product launches or periods of unusually high demand. If an item has a different lead time, the estimated processing time will be displayed on its product page.

Shipping destinations

We currently ship to:

  • The contiguous United States
  • [Alaska and Hawaii]
  • [U.S. territories]
  • [Military APO/FPO/DPO addresses]

Some oversized products may not be available for every destination. Available shipping methods and charges are shown at checkout after the delivery address is entered.

Shipping origin

Orders are shipped from Melbourne, Victoria, Australia.

If a product ships directly from Australia or another country, this will be disclosed on the product page or during checkout. Any applicable import duties, customs charges, taxes, brokerage fees, or other import-related costs are the customer’s responsibility and are not included in the product price or shipping charge unless expressly stated at checkout. Customers should check with their local customs authority before ordering. D-Flector is not responsible for delays caused by customs processing.

Delivery estimates

After processing, estimated transit times are:

Destination Estimated transit time
Contiguous United States [7-14 business days]
Alaska and Hawaii [10-18 business days]
U.S. territories [12-25 business days]
APO/FPO/DPO [15-30 business days]

Delivery estimates begin when the carrier accepts the shipment. They are estimates rather than guaranteed delivery dates unless an expressly guaranteed service is selected.

Weather, carrier disruptions, remote destinations, customs processing and other circumstances outside our reasonable control may cause delays.

Shipping charges

Shipping charges are calculated at checkout based on the products ordered, package size, weight and destination.

Any free-shipping offer applies only under the conditions stated in the offer and may exclude Alaska, Hawaii, U.S. territories, remote destinations and oversized shipments.

Tracking

When tracking is available, we will email the tracking number after the order ships. It may take up to 24 hours for the carrier’s tracking information to update.

Address changes

Please check your shipping address before submitting an order. If an address needs to be changed, contact us immediately at sales@d-flector.com or +1 (385) 560-6792.

We cannot guarantee that an address can be changed after an order enters fulfillment. Additional shipping or carrier-interception charges caused by an incorrect address may be the customer’s responsibility.

Damaged shipments

Inspect the package and product promptly after delivery. If an order arrives damaged:

  1. Retain the product, packaging and shipping label.
  2. Take clear photographs of the external packaging, shipping label and damaged product.
  3. Contact us at sales@d-flector.com within [5] calendar days of delivery.
  4. Include your order number and photographs.

Do not install or use a visibly damaged product before contacting us. We will assess the issue and provide instructions regarding replacement parts, replacement product or another appropriate resolution.

Lost or missing shipments

If tracking shows no movement for [7] business days, or shows delivery but the package cannot be located, contact us at sales@d-flector.com.

We will assist with the carrier investigation. A tracking status of “delivered” does not automatically end our review, but customers may be asked to check with household members, neighbors, property management and the local carrier facility.

Split shipments

Products or replacement parts may ship separately. If this occurs, the customer may receive more than one tracking number.

Contact

D-Flector Stone Guards North America
Maxwell & Higgs North America Inc.
11634 Ecclesia Drive
Tampa, FL 33626, United States
Email: sales@d-flector.com
Phone: +1 (385) 560-6792